Shipping Methods

The specific shipping method used for your order will depend on the product type and delivery location. We offer free standard shipping for orders over $39 (included). The cost for standard shipping is set at $2.99.

Shipping Duration

Our standard shipping time for orders is typically 7 business days. Please note, that these timelines are estimates and actual delivery times may vary depending on factors outside of our control such as customs processing, courier delays, and others.

Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email. This email will also contain your tracking number, which you can use to track the status of your shipment.

Shipping Delays

While we strive to deliver your order within the timeframe stated above, delivery dates cannot be guaranteed due to potential unforeseen delays by the courier or due to other external factors. In the event that a delay occurs, we will do our best to keep you informed.

Return Policy

We accept returns of electronic products within 30 days of the receipt of your order. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

Exchanges

If you wish to exchange an item, please return the original item using the process outlined above, and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective electronic item, please contact us immediately at support@alivolution.com. Provide details of the issue along with your order number. We will work to resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a certain amount of days for the refund to post to your account.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, we cannot guarantee the cancellation.

Damaged or Lost Packages

If your order is damaged during shipping, or if it never arrives, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Updates to this Shipping & Returns Policy

We reserve the right to update this Shipping & Returns Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For any questions, concerns, or clarifications about this Return Policy, or if you have issues with a return, please do not hesitate to contact us at support@alivolution.com.